Privacy Policy

Last Updated: February 27, 2026

1. Introduction

ProData Analytics LLC ("we," "us," or "our") operates the website prodatanalytics.com and provides data analytics and AI-powered automation services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, including communications via SMS/text messaging, WhatsApp Business, email, and our website.

By using our services or contacting us through any channel, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Your name, phone number, and email address when you contact us via SMS/text messaging, WhatsApp, email, or our website.
• Message Content: The content of messages you send to us through SMS/text messaging, WhatsApp Business, email, or other communication channels.
• Website Usage Data: Information collected through cookies and analytics tools, including pages visited, browser type, device information, and IP address.
• Business Information: Details you provide about your business needs, projects, or service requirements.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support via WhatsApp, SMS/text messaging,email, or other channels.
• To deliver, maintain, and improve our data analytics and automation services.
• To process and fulfill service requests.
• To send you relevant updates, notifications, or service-related communications (only with your consent).
• To analyze website usage and improve user experience.
• To comply with legal obligations and protect our rights.

3A. SMS Messaging, Consent, and Mobile Information

• If you choose to opt in to SMS communications from ProData Analytics LLC, you may receive customer care text messages related to consultation scheduling, appointment reminders, service follow-up, project-related updates, and customer support.
• You opt in to receive SMS messages by providing your mobile number through our consultation form or other approved contact form and checking the SMS consent box before submission. SMS consent is not a condition of purchase.
• Message frequency may vary based on your interaction with us. Message and data rates may apply.
• You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@prodatanalytics.com or +1 (859) 334-0561.
• We use your mobile number and related messaging data only to provide the SMS communications you requested, respond to inquiries, and support our customer service operations.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors, platform providers, and service partners that help us deliver text messages and operate our messaging program.
• Your SMS consent applies only to ProData Analytics LLC and does not authorize any other party to contact you.

4. Third-Party Services

We use trusted third-party services to operate and improve our business. These services may process your data on our behalf:

• Meta / WhatsApp Business Cloud API: For message delivery and customer communication.
• AI Processing Tools: To assist with generating responses and automating workflows. Your messages may be processed by AI models to provide faster, more accurate assistance.
• Hosting & Infrastructure Providers: For secure server operations and data storage.
• Analytics Services: To understand website traffic and usage patterns.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors, platform providers, and service partners that help us deliver our messages and support our business operations.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Messages & Communications: Retained for up to 12 months for service quality and support continuity, unless you request earlier deletion.
• Website Analytics Data: Retained in anonymized or aggregated form.
• Business Records: Retained as required by applicable laws and regulations.

You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL).
• Secure server infrastructure with access controls and monitoring.
• Regular security reviews and updates.
• Restricted access to personal data on a need-to-know basis.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal requirements.
• Opt-Out: You may opt out of marketing communications at any time and may opt out of SMS messages by replying STOP to any text message.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will make reasonable efforts to notify you through our website or via direct communication.